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Course 1, Airline Reservations: Agent assembly areas, ARNK segments, basic and advanced PNR fields, basic and advanced PNR retrieval entries, basic and advanced flight availability, book/cancel/rebook/insert segments, calculator functions, calendar functions, change and delete PNR fields, change segment status, currency conversion, encode/decode airline names, encode/decode cities and airports, flight itinerary verifying, flight service information, open segments, passive segments, queues, reduce and divide party, schedule changes, seat maps and assignments, sign on and sign off, waitlist segments.
Course 2, Automated Fares and Ticketing: ATFQ line with form of payment, ATFQ line with name selection, ATFQ line with passenger type, ATFQ with segment selection, "Dollar Saver", fare and schedule displays, international fare quotes, international tariff displays, North American fare quotes, North American tariff displays, print tickets, print tickets from queue, print tickets without ATFQ line, rules displays.
Course 3, Rental Car Reservations: Availability, availability from a segment, availability from an index, availability with modifiers, book directly, book from availability or quote, book with flight segment reference, book with optional modifiers, car quotes, car quotes from a car index, car quotes from a flight segment, car quotes with modifiers, car rules, car segment modification, car update entries, corporate policy description display, index displays, location policy description display, low-to-high car quote, reference points, vehicle-type codes.
Course 4, Hotel Reservations: Availability from PNR segment, availability from index, availability with qualifiers, availability from reference point list, book from availability, book with optional fields, guarantees, hotel descriptions, hotel segment modification, hotel update, index from PNR segment index from reference point list, index with qualifiers, reference points, search qualifiers.
Course 5, Amtrak Reservations: Encoding and decoding Amtrak station codes, Fares, Availability, Booking, Pricing and ticketing, Claiming an Amtrak PNR, Checking train status, Cancelling an Amtrak reservation.
Course 6, LeisureLink/LeisureShopper: LeisureLink Inclusive Tour Charter (ITC), LeisureLink additional product components, LeisureLink balance payment, LeisureLink edit, LeisureLink passenger details, LeisureLink payment, LeisureLink charter booking example, LeisureLink sign in and out, LeisureLink tour bookings and follow-up actions, LeisureShopper cancellation, LeisureShopper payment application, LeisureShopper cruise bookings, LeisureShopper reference information, LeisureShopper tour bookings.
Course 7, TIMATIC: Electronic Travel Authority system, TIMATIC fill-in masks, TIMATIC full-text entries, TIMATIC help screens, TIMATIC rules and help, TIMATIC scrolling commands.
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SUBJECTS COVERED
